At Salika India , we strive to make sure that you have the best experience while selecting and buying your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyon our control.
We have listed everything below about our Cancellation and Refunds policy so that incase you do decide to cancel your order, or seek refunds, you do not face an iota of problem.
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail.Please be apprised that Ready To Ship orders are not eligible for calcellations as they are despatched within 24 hours of the receipt of order.
Q: Why a “24 Hour” Deadline?
A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging,customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. Incase a garment has to be readied, or customized, the process is already underway.
Q: Could there be a delay at Salika India because of “unforeseen circumstances”?
A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailibility of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication for –
1-Accept a Gift Card of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement
2-Opt to receive a refund of your money.
Q: But if i am unable to find an alternative Ethnic Fashion Statement?
A: In such cases we ensure that a complete refund (inclusive of the product cost and shipping charges ) is initiated at the earliest without any deductions. We also offer a compensation by way of gift card or discount coupon depending upon the order value and delay in communication.
Q: Oops! I “missed” adding a critical detail while placing the order. Possibility of correcting it?
A: No worries. Such situations are often encountered when customers forget to :
1) Update their complete shipping details;
2) Update measurement attributes; or
3) Verify or give their consent if required on certain pending notifications within the requested time As a policy, we try and reach out to our esteemed customers via their registered e-mail address. Incase of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we issue a Non-refundable Gift Card against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well. Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.
POST SHIPMENT RETURNS
Q: I received the order. But there’s an issue. Can I return my ordered items?
A: Yes you can. At Salika India, we don’t believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there’s always a possibility that-
1- Item(s) may get damaged during transit; or
2- There may be a manufacturing defect which didn’t get noticed during packing; or
3-A wrong item is shipped out to you by mistake.
Q: How soon should I get back to you?
A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
Q: In what scenarios would you not accept any returns?
A: Kindly be informed that any product purchased from our Section will be returned under the Returns Policy except if it’s an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a “Return Accepted” Confirmation email from us, we will not be able to entertain such requests.
Q: What are the steps of returning any item ordered from Utsav Fashion?
A: #1 – Informing Salika India
In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
#2 – Confirmation email from Salika India
You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorisation Reference. Please note: Incase needed, we’d request you for a digital picture of the item for our internal review to be able to process your request.
#3 – Shipping Back the Items
When Shipping back the items:
1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues .
2. Please try and ensure that you retain all the packaging material alongwith the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
As per our policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
#4 – Proposed solutions post receipt of returned items
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis –
1-Choosing an alternate Ethnic Treasure as a replacement of equal value
2- Gift Card to be used later for shopping
3- Refund as decided on a case to case basis
Q: Customer care support?
A: For all queries and all our products going under the valuation of return policy , our customer care team will be guiding you through out your product journey. In case of any ambiguity and miss direction our customer can approach the customer care support department for their help throughout because we believe in happy shopping .